Mattress Buying Guide
Lie Down
If possible, lie on any mattress that you’re considering. Wear loose clothes, and shoes you can slip off. Make yourself comfortable, and shoo away the salesperson if you’re feeling pressured. Salespeople should expect you to take your time. Spend at least 5 or 10 minutes on each side and on your back (your stomach, too, if that’s a preferred sleeping position). Shopping online or at a warehouse club? Tryouts aren’t usually an option, so checking return policies before you buy is extra important.
Check Return Policies
Make sure the store offers a full refund or credit toward another mattress. Return periods, often called “comfort guarantees,” range from a couple of weeks to 120 days. Some retailers, including Macy’s and Sears, charge a 15 percent restocking fee. Some sellers provide free pickup if you want a refund or an exchange, but otherwise, you’ll have to pay for it—or cart the mattress to the store. Macy’s, for example, charges an $85 pickup fee. And you’ll be responsible for any damage.
Try to Haggle
Once you’ve settled on a model, try to bring the price down. Many businesses, such as warehouse clubs, have fixed prices and won’t budge. But for retailers that do negotiate—particularly specialty chains—huge markups allow them to lower prices by 50 percent or more during their frequent sales. Our recommendation: Any time of year, insist on a sale price you’ve seen for the mattress you know you want, and don’t be afraid to walk out if you feel you’re getting a raw deal. Though it’s a little tougher to negotiate online, there are still ways to save. Plus, of those who tried to haggle online, slightly more members (66 percent to 60 percent) were successful at getting a discount than in store.
Don’t Be Bullied Into Buying a Box Spring
You might not need it. If your box spring isn’t broken and is still structurally sound, consider keeping it and saving money (roughly $150 to $300 for a queen-size). One caveat: Some brands require you to buy their box spring to receive full warranty coverage. Many foam manufacturers recommend a platform base or a strong slatted wood foundation.
Understand the Warranty
It can range from 10 to 25 years and covers only manufacturing defects such as sagging and loose or broken coil wires. Coverage is frequently prorated, meaning that it decreases over time.
On Delivery Day
Never accept delivery without inspecting the mattress (and the box spring, if you buy one) for stains and other damage. Also be sure that the mattress has a label that states “all-new material” before you send the driver on his way. If it’s not there, refuse delivery. And keep it on afterward in case you have to file a warranty claim in the future. If you bought a mattress-in-a-box, inspect the mattress as soon as you unroll it. Call customer service immediately if something appears to be wrong with the mattress or if it's dirty. Take a few photos with your smartphone in case the customer service representative asks for proof of the damage.
Need new bedding for your mattress? Check our sheets buying guide and ratings to find out how we rate and review cotton sheets. We also have pillow ratings and a buying guide to find the pillow with the best support for your body and sleep style.